UNIVERSAL FIXES
(Please try these first)
Restart your device.
Experience tells us that a hard reset of the device fixes a majority of issues. Note, this is not the same as simply turning the device off and then back on again. To restart the device, hold both the home and power button down simultaneously for around 5 seconds. The screen will go black and eventually the Apple logo will reappear and the device will boot up as normal.
Remove & Reinstall.
If restarting your device has failed to resolve the issue and other applications are functioning correctly, then the next step is to remove and reinstall the malfunctioning application. To remove an app, press and hold on its icon, when it wobbles, click the x in the upper-left hand corner. Then visit the App Store to redownload the app. (Note: all non-cloud application data will be lost).
Convertizo Support
We're sorry you're experiencing a problem with Convertizo.
Make sure you read the FAQs, it's very likely someone else has experienced the same problem and that a solution has already been posted. If none of this helps, send us a message below we'll be in touch.
FAQs
Why are the Exchange Rates out of date?
Rather than have the app poll for the latest rates every conversion, we let the user update the rates when they see fit. This ensures currency conversions can be made offline. In order to update the rates, make sure you have an active internet connection, then simply press the update button (the $ symbol surrounded by the circular arrow) on the keypad.
I cannot find the unit I need?
We’ve tried our best to include every common unit for conversion, but there will always be some that are out of scope for an everyday conversion app. If you feel we have missed something, please send us a message and we’ll do our best to incorporate it into the next version.
Report A Problem (Or Provide A Suggestion!)
Please use the form provided to report problems or to provide suggestions for new features or improvements. Make sure you include the name of the app, the version, your device type, and the iOS version your device is running. If you're not sure how to find out this information, don't worry, send what you can and we'll help you with the rest.