(Please try these first)
Restart your device.
Experience tells us that a hard reset of the device fixes a majority of issues. Note, this is not the same as simply turning the device off and then back on again. To restart the device, hold both the home and power button down simultaneously for around 5 seconds. The screen will go black and eventually the Apple logo will reappear and the device will boot up as normal.
Remove & Reinstall.
If restarting your device has failed to resolve the issue and other applications are functioning correctly, then the next step is to remove and reinstall the malfunctioning application. To remove an app, press and hold on its icon, when it wobbles, click the x in the upper-left hand corner. Then visit the App Store to redownload the app. (Note: all non-cloud application data will be lost).
We're sorry you're experiencing a problem with Save The Pencil.
Make sure you read the FAQs, it's very likely someone else has experienced the same problem and that a solution has already been posted. If none of this helps, send us a message below we'll be in touch.
I’ve tried level (insert level here!) lots of times and I can’t complete it? Are you sure it’s possible?
In a word, yes! We have throughly tested (i.e. played 100s of times!) all levels and can confirm they can all be completed with three stars!
The dots seem really unresponsive in the Blueprint Chapter (chapter 5) – is this a glitch?
Nope! The key to Blueprint is to remember that you cannot move whilst the scissors are still cutting. If you try, your tap will simply be ignored. So it’s not the dots that are unresponsive, it’s that you aren’t allowing the scissors time to finish their move.
If I hit a dot on route to another dot it gets deactivated, even if off. Is this correct?
This is entirely correct. Infact, some levels require you to think about how you can use this to your advantage!
Why do the Game Center buttons not work?
For Game Center to function, you must be logged in. You are given the opportunity to log in to Game Center when opening the app. Alternatively you can simply open Apple’s Game Center app, log in, then switch back to Save The Pencil.
I’m earning achievements, but achievement unlocked banners are not appearing…why?
If you are running a device with an armv6 chip (iPhone, iPhone 3G & iPod Touch 1st Gen), achievement banners have been disabled as they are detrimental to game performance. We are working to see if we can enable this is future versions without inhibiting gameplay. Until then, you can always check your achievement status using the Game Center buttons in the Main Menu.
Please use the form provided to report problems or to provide suggestions for new features or improvements. Make sure you include the name of the app, the version, your device type, and the iOS version your device is running. If you're not sure how to find out this information, don't worry, send what you can and we'll help you with the rest.